Refund Policy
We want you to feel comfortable trying us out. For any reason, if you are not
satisfied with our coffee, we will offer a full refund on your first order. No
questions asked, and no need to return anything.
If it is NOT your first order with us:
Returned coffee is not accepted as it is a perishable item, unless there was an
issue such as a damaged delivery. Any express shipping where applicable is not
refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other
overnight or express shipping services that may have been requested by you.
Ground shipping is not refunded unless our shipping department was at fault
and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged
you must contact us within 48 hours for an exchange. No exchanges or returns
will be accepted after 48 hours.
satisfied with our coffee, we will offer a full refund on your first order. No
questions asked, and no need to return anything.
If it is NOT your first order with us:
Returned coffee is not accepted as it is a perishable item, unless there was an
issue such as a damaged delivery. Any express shipping where applicable is not
refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other
overnight or express shipping services that may have been requested by you.
Ground shipping is not refunded unless our shipping department was at fault
and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged
you must contact us within 48 hours for an exchange. No exchanges or returns
will be accepted after 48 hours.